Privacy Policy

Effective Date: January 22, 2026

Last Updated: January 22, 2026

1. Introduction

Welcome to NeuroAura, LLC ("NeuroAura," "we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect the following personal information that you voluntarily provide to us:

  • Name: Your full name
  • Email Address: Your email address for communication and account purposes
  • Payment Information: Payment card details and billing information (processed securely through our third-party payment processor, Stripe)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services
  • Communication: To send you updates, newsletters, marketing materials, and respond to your inquiries
  • Payment Processing: To process deposits and payments for our services
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Security: To detect, prevent, and address fraud, security issues, and technical problems
  • Analytics: To understand how users interact with our website and improve user experience

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Third-Party Service Providers

We share information with trusted third-party service providers who assist us in operating our website and delivering our services:

  • Stripe: Payment processing (subject to Stripe's Privacy Policy)
  • Google Sheets: Data storage and management (subject to Google's Privacy Policy)
  • Vercel: Website hosting (subject to Vercel's Privacy Policy)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

4.3 Business Transfers

If NeuroAura is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Payment Security: All payment information is processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card information on our servers.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

  • Waitlist/Deposit Information: Retained until service launch or refund request (whichever comes first)
  • Communication Records: Retained for up to 3 years for customer service purposes
  • Payment Records: Retained for 7 years for tax and accounting purposes

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Correction

You have the right to request access to and correction of your personal information.

7.2 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

7.3 Opt-Out of Marketing

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

7.4 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used format.

7.5 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including:

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your rights

7.6 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation, including the rights listed above and the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at support@neuroaura.com

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser and capture certain information.

8.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@neuroaura.com, and we will delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our website with a new "Last Updated" date
  • Sending you an email notification (if you have provided us with your email address)

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

NeuroAura, LLC
Email: support@neuroaura.com

Note: The support email address is currently being set up and will be active shortly.

14. Legal Disclaimer

This Privacy Policy is provided for informational purposes and does not constitute legal advice. This document should be reviewed by a qualified attorney to ensure compliance with all applicable federal, state, and local laws, including but not limited to HIPAA, CCPA, GDPR, and other privacy regulations relevant to health technology services.

By using NeuroAura's website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.